Solve "Surface Pro 3 Crackling Sound with Amazon Instant Video" issue perfectly

Load Amazon Instant Video onto Surface Pro 3 only find crackling sound? The following article will help you fix this issue by legally getting rid of DRM from Amazon WMV to play on Surface Pro 3.

Question: My Surface Pro 3's audio is good overall except with Amazon Video, which has pops and crackles about a minute after beginning playback. It's persistent on both the full-screen and desktop versions of IE. I don't know what the problem is, but it would be good if Microsoft could fix it. Netflix, YouTube and even Spotify work fine on Surface Pro 3, so why not Amazon video? Anyone else notice sound glitches with Amazon video?

get Amazon WMV to play on Surface Pro 3
As we know,  Amazon files are not just like normal ones, they are protected with the DRM technology. With this protection, you cannot just move them to your portable devices for playback.  Unluckily, Microsoft Surface Pro 3 is one of them. Meanwhile, WMV is not a format supported by Surface Pro 3.

Then how to get videos, TV shows, movies, etc. purchased or download from Amazon play smoothly without the issues above? Here the perfect solution is to  bypass the DRM protection and at the same time convert WMV to Surface Pro 3 compatible MP4 format.

Here, you will read the step-by-step instructions below to learn how to easily realize this.

What you need:

1. Pavtube ChewTune/ChewTune for Mac

This little application is specially designed to remove DRM from videos/audios purchased or rented from not only Amazon Instant Videos, but also iTunes Store, Zune Marketplace, BBC iPlayer, DVD/BD digital copies, or any other protected sources. This DRM Media Converter attains the goal of DRM removal through re-encoding the original, protected video and audio files. Besides, it also allows you to convert Amazon videos to Surface Tablet easily.

2. DRM-copy-protected purchased or rented Amazon Instant Video stuff:

3. Surface Pro 3

Read before try

1. Make sure that your computer is authorized for source videos, that is to say you can play the Amazon WMV video using Windows Media Player.

2. During the installation your computer will pop up a Windows Security dialogue box saying “Windows can’t verify the publisher of this drive software”. Ignore it and choose “Install this driver software anyway” to continue installing Pavtube ChewTune.

3. At the end of installing, the setup wizard will install Audio Driver onto your computer automatically through windows command line. This will take a few minutes. Don’t skip or abort, it is essential for running ChewTune correctly.

install Audio Driver

4. It would take as long as the source movie length for the whole Amazon Instant video to Surface Pro 3 conversion process since Pavtube ChewTune records source DRM videos in 1:1 video and audio quality.

Simple steps to strip DRM restrictions from Amazon video and convert WMV to Surface Pro 3

Step 1: Load Amazon WMV video files to Pavtube ChewTune.

Install and launch the Amazon WMV to Surface Pro 3 Converter, then click the add button to load the WMV video files to the program.

Amazon WMV to Surface Pro 3 Converter

Step 2: Choose H.264 codec format for the Surface Pro 3 playing.

Click "Format" and select an output format for the Surface Pro 3. Here I choose " Microsoft -> “Microsoft Surface Pro 3 Video(*.mp4)".

Step 3: Optimize the settings for Amazon video to Surface Pro 3 conversion.

If you find the default settings may not satisfy your need, can click the "Settings" button to change the settings by yourself.

Step 4: Convert Amazon video to Surface Pro 3 video format.

Having finished the settings? OK, just click the convert button and start to convert Amazon video to Microsoft Surface Pro 3 format with ease.

When the conversion task is finished, you can click "Open" button to get the final output files and transfer the converted videos to Surface Pro 3.

Now you have successfully solve "Surface Pro 3 Crackling Sound with Amazon Instant Video" issue. Just enjoy!


MKV, MOV, TS, MPG, Tivo, FLV, F4V and some AVI videos are not accepted formats and you have to convert them to Surface Pro 3 optimized H.264 .mp4 videos before downloading them to the device.

If you have collection of Blu-ray, learn how to rip your Blu-ray to Surface Pro 3 for viewing.